In one year, K9 Suds-N-Scissors expanded its fleet by 3,000 customers, 10 snow groomers and five transporters.
COLUMBUS, Ohio – Ask any company and they will tell you the biggest compliment is customer satisfaction. Since the customers of this company cannot speak, we speak to the owner.
“It was phenomenal,” said Tony Johnson. “It was phenomenal.”
In late 2019, Johnson came up with the idea of starting a mobile spa for pampering pets. On January 27, 2020, this new company picked up their new van.
“Well, it was exactly a year,” he said. “And then of course we had the pandemic.”
The COVID-19 pandemic, Johnson knows, has hit many hard. Jobs have been lost and cuts made.
His company, K9 Suds-N-Scissors, looked at the available small business credit and paycheck, but since his company was so new it was out of the question.
“We didn’t turn around and say it wasn’t a good time,” he said. “We said, OK, how can we do our best to get through this like everyone else.”
Maybe it’s because of COVID and the people who don’t leave their home. Maybe it’s because of the restrictions on businesses right now. However, some companies are doing very well more than others.
“It’s worth going through a pandemic like us and having people who depend on you to provide them with employment to have 10 or 12 of the people we can provide jobs to,” Johnson said.
Last year, the U.S. Chamber released a list of 20 small businesses thriving during the pandemic.
The top 5 include cleaning and delivery services, as well as grocery stores. Pet care didn’t make the list.
K9 Suds-N-Scissors is one of the few companies in central Ohio that offers mobile pet services. It’s one, says Johnson, that gives employees peace of mind.
“To be able to face the groomer and staff when they come to work and know that they have a good, solid job during difficult times,” he said.
In one year, Johnson’s business expanded to more than 3,000 customers, added 10 snow groomers, and went from a van to the fourth and fifth next month.