First, we are not talking about actual “products” here, but rather pets welcomed into their homes and cherished by their new families. If customers at pet stores have a sick or behavioral puppy, or learn that the puppy is from a breeder they would never knowingly support, they are very likely to keep their beloved puppy anyway. Second, pet stores don’t have to rely on repeat customers like most businesses do. They sell a puppy for thousands of dollars and know that they will likely never see that person again. Last but not least, and perhaps most importantly, there is a serious lack of transparency as pet store staff are trained to tell customers what they want to know about the quality of their breeders and the health of their puppies, when often the opposite is true is.